FAQs
⇄ General Questions
Comfy Couch specializes in made-to-order furniture, including sofas, chairs, puffys, and tables. Every item is custom-built to your specifications using premium materials like Premium Pinewood for frames, high-quality fabrics, and durable cushions.
Yes, all our furniture is made-to-order. You can choose fabrics, colors, dimensions, and other features to suit your needs. Please review all details carefully before confirming your order.
We use Premium Pinewood for the frames to ensure strength and longevity. Cushions are typically filled with high-density foam for comfort, and fabrics are selected for durability and style. Specific details vary by product and are provided in each listing.
Yes! We stand by our zero-defect guarantee, inspecting every item before shipping to ensure it meets our quality standards. We offer a 5-year warranty on foam and a 7-year warranty on the frame for manufacturing defects. This warranty ensures on-site repairs or part replacements when required. Please note that normal wear and tear, accidental damage, or misuse are not covered. For case-specific support, contact us directly on
WhatsApp
.
Have an idea or inspiration for your dream furniture? Contact us directly on
WhatsApp
and share what you saw—on our website, Instagram, or anywhere else. We'll provide a quote, and once you confirm and make payment, production begins.
We accept payments via UPI, credit/debit cards, and other secure methods. For custom orders within Pune, part payment is accepted upfront, while for orders outside Pune, full payment is required. After placing a COD order on our website, you can contact us directly on
WhatsApp to complete your payment.
No, once an order is confirmed and paid, it cannot be changed or canceled. All sales are final on custom-made products. Any Changes to the customization is allowable depending upon the changes specified.
Yes! We offer free gifts worth ₹15,000 on shopping above ₹50,000 throughout the year. After placing your order, contact us directly on
WhatsApp
to avail this offer.
Please reach out if you have any questions about your order, delivery, or product. Our customer support team is available 11 AM–8 PM (IST), Monday through Friday.
Email: comfycouch98@gmail.com
Phone/WhatsApp:
+91 84848 22446
Instagram:
@comfycouch__
⇄ Account Related
No, you don’t need to create an account to place an order on our website. However, having an account allows you to easily track your order status, view past purchases, and save customization preferences for future orders.
You can request an address update before dispatch by contacting us through WhatsApp or email. Once the product has been shipped, changes cannot be made.
Yes, we value your privacy. All personal information shared with Comfy Couch — such as name, address, and contact details — is used only for processing and delivering your orders. We do not share your data with third parties for marketing or any unrelated purposes.
⇄ Order Cancellations & Refunds
Made-to-Order, Final Sale: All furniture is tailored to your specifications. Once you place and pay for an order, it cannot be modified or canceled. We do not offer order cancellations, returns, or refunds after payment.
No Refunds: Because items are custom-made, every purchase is final. We encourage you to double-check your order before payment.
No Returns/Exchanges: Custom orders cannot be returned or exchanged. Ensure that your measurements, fabric choices, and other specifications are correct, as all purchases are final. We encourage you to place your order via
WhatsApp after COD check-out.
⇄ Shipping & Delivery
Delivery Region: We ship only within India. International shipping is not available. Please check our Shipping Policy here.
Within Pune: We arrange delivery via Porter, a reputable local courier. These deliveries include real-time tracking and typically arrive within 3 days once your item is ready. Porter’s intercity courier service is known for reliability, promising parcels reach their destination efficiently and safely. You will receive tracking updates until the item is delivered.
Outside Pune: For deliveries beyond Pune, you have two options: you can arrange your own transport, or we can assist by booking a carrier, such as Porter’s intercity courier. In either case, you can monitor the shipment, ensuring transparency.
Delivery Charges: All shipping/delivery costs are borne by the customer. Delivery fees vary by distance, weight, and carrier. We will inform you of any delivery charges at checkout or before dispatch. This is standard practice in the furniture industry.
Production time for custom items is typically 2-4 weeks, depending on complexity. Once ready, delivery within Pune is about 3 days, while outside varies by location and carrier.
⇄ Damages & Defects
Quality & “Zero-Defect” Guarantee: Every Comfy Couch item is inspected before shipping to uphold our commitment to quality. We follow a zero-defect philosophy: you should receive your furniture in perfect condition.
Please check our Damage Policy here.
Inspect at Delivery: Upon delivery, please inspect the furniture carefully. If you notice any damage or defect during delivery, notify the delivery agent immediately and then contact us. We will arrange service to correct the issue — typically through on-site repair or replacement of the affected part. Our approach mirrors industry standards where damaged items are repaired or replaced rather than refunded.
Transit Damage: In the rare event your furniture is damaged in transit, we will organize an at-home repair at no additional cost to you. We do not process refunds for transit damage; instead, we promptly fix the issue so your item meets our quality standards. This aligns with other custom-furniture retailers’ policies that offer repair or replacement for transit defects.
